Watch the owner boast about how much money he is making ripping us off!
You won’t believe the experience I had shopping at Relaxacare with owner Jason Perricone. This store is stealing from Canadians, and needs to be stopped.
When you place an order for your $10,000 massage chair, they have terms and conditions that they use against you when the chair doesn’t ship on time.
They have your money the whole time, but your chair never comes. If you try to cancel your order or don’t like something, they get rude. Oh what happened to the nice guy before you took my money huh?
This Relaxacare store is ripping local Canadians off, because to cancel your order for your chair that never ships, they charge a RESTOCKING FEE.
How can you pay a restocking fee for a item that never went out of stock?
This Relaxacare store and it’s owner Jason are stealing from us. I wish I had looked harder before buying from them, now I find other cases where they did this to other local residents OVER A YEAR AGO!!!
See for yourself: https://www.justanswer.com/canada-law/m6pgp-may-13-ordered-demo-massage-chair-online.html
This lady had the same problem with them, and they’re still doing it to us. How many years have they been ripping people off???
AVOID AVOID AVOID this store at all costs.
The Relaxacare Shipping Scam
Jason will try and threaten you with legal threats and getting the local police involved if you try and do a chargeback to get your money back. He says you are stealing from his store Relaxacare but really he is stealing from us!!!
Chargeback is the only way we can fight places like this as local Canadians.
His scam is that he waits and delays your order long enough so you can’t do a chargeback and get your money back. Yet he has your money the whole time!
Then he tries to cover it up so you don’t know they do this to their customers by deleting your reviews at their store.
Ask yourself, why would a store owner be upset about chargebacks if they could have just taken care of the customer and given the money back if they couldn’t ship the massage chairs on time?
They wouldn’t. But not Jason. He has all kinds of stories and excuses about how they’re so good to their customers and love them. Yes they love stealing money from them and reselling their order to someone else twice and making double the money!!!
The Perils of Purchasing from Relaxacare: A Customer’s Nightmare with a Massage Chair Order
Need I remind you I am not the first or the last person they have done this to. Read this: https://www.justanswer.com/canada-law/m6pgp-may-13-ordered-demo-massage-chair-online.html
Summary below.
When purchasing a high-ticket item like a massage chair, customers expect a seamless and trustworthy transaction. Unfortunately, for many who have dealt with Relaxacare, the experience has been anything but. This article delves into the troubling case of a woman who ordered a massage chair from Relaxacare, only to find herself entangled in a web of deceit and intimidation tactics.
A Promising Purchase Turns Sour
On May 13th, the woman placed an order for a demo massage chair from Relaxacare, anticipating the arrival of a product that promised relaxation and relief. However, her excitement quickly turned to frustration as days turned into weeks with no sign of the chair. Despite numerous attempts to contact the company, she was met with vague responses and delays.
The Hidden Trap: Restocking Fees on Unshipped Orders
After enduring prolonged waiting periods and a lack of communication, the woman decided to cancel her order. It was then that she encountered Relaxacare’s dubious restocking fee policy. Typically, a restocking fee is applied when a customer returns a shipped item. However, in this case, the massage chair had never even left the warehouse. Relaxacare’s policy of charging a restocking fee for an unshipped product is not only unfair but also financially burdensome for the customer.
This practice raises serious ethical concerns. Charging a restocking fee without having shipped the product amounts to profiting from a transaction that never fully transpired. It is a clear example of a company taking advantage of its customers, leveraging policies that seem designed to maximize their profit while minimizing accountability.
Intimidation Tactics: Threats of Legal Action and Police Involvement
The situation took a darker turn when the woman attempted to initiate a chargeback to reclaim her money. Rather than addressing her concerns professionally, Relaxacare resorted to intimidation. She received threats of legal action and even the involvement of local police if she pursued the chargeback.
These threats are not only excessive but also suggest an intent to bully customers into submission. The use of such aggressive tactics to deter customers from exercising their right to a chargeback is a stark indicator of Relaxacare’s business practices. Instead of resolving disputes amicably, they choose to instill fear, further eroding customer trust and satisfaction.
The Financial Impact: Money Lost, No Product Delivered
In the end, the woman was left with a substantial financial loss. Relaxacare not only failed to deliver the massage chair but also kept a portion of her money through the restocking fee. This is, in essence, theft—taking money for a product never provided and then penalizing the customer for cancelling due to the company’s own failures.
Conclusion: A Call for Consumer Vigilance
The ordeal faced by this customer serves as a cautionary tale for others considering a purchase from Relaxacare. It highlights the importance of researching a company’s policies and reputation before making significant financial commitments. Furthermore, it underscores the need for stronger consumer protection laws to prevent companies from exploiting their customers through unfair practices and intimidation.
Consumers deserve transparency, honesty, and respect from the businesses they patronize. When these principles are compromised, it is not just a financial loss but a betrayal of trust. The woman’s experience with Relaxacare is a reminder to remain vigilant and to advocate for fair treatment in all commercial transactions.